SPYEYE INTELLIGENCE NETWORK LLP · Defending the Digital Frontier

About you

Please provide your contact information and capacity in contacting SPIN.

Your Name *

Email Address *

Mobile Number *

Country *

State / Province

City *

I am contacting SPIN as *

Identify the Matter

Does this grievance relate to an existing SPIN case, request or engagement? *

Yes No Not Sure

What does your Grievance relate to?

Privacy / Personal-Data Grievances

This section relates specifically to handling of your personal data under applicable data protection laws.

Does the grievance relate to your own personal data? *

Yes No

Investigator / Forensic Specialist Grievances

Provide details regarding the specialist or technical conduct involved in your matter.

Name of Investigator / Forensic Specialist, if known

What does your concern relate to? (Multiple Selection — Optional)

Tell Us What Happened

Describe your grievance *

Please explain what happened, the relevant dates or communications, who was involved where known, and why you believe the matter requires review.

What outcome or resolution are you seeking? *

Please tell us what you would like SPIN to consider doing in response to your grievance.

Have you already raised this concern?

Have you previously raised this issue with SPIN or the assigned investigator / forensic specialist? *

Yes No Not Sure

Supporting Information

Do you have documents or information that may assist SPIN in examining the grievance? *

Yes No Not Sure

Sensitivity and Authority

Does this grievance involve highly sensitive or confidential information?

Yes No Prefer Not to Say

Are you the person directly affected by the matter? *

Yes No

Submission

[All statements in this subsection will be individual Multiple Selections. The ‘Submit Grievance’ button should activate only after all Multiple Selection statements have been selected]

I confirm that the information provided in this grievance is accurate to the best of my knowledge. I confirm that I am authorised to provide the information and documents submitted through this Form. Where I am acting on behalf of another person or organisation, I confirm that I have appropriate authority to raise this grievance or can provide evidence of such authority where required. I understand that SPIN may need to review relevant case, engagement, communication, service, technical or other records reasonably necessary to examine this grievance. I understand that information relating to this grievance may be shared on a need-to-know basis with relevant persons, including an assigned investigator or forensic specialist, where reasonably necessary to examine or resolve the grievance and subject to applicable confidentiality and data-protection requirements. I have read SPIN's Grievance Redressal Mechanism and Privacy Policy.

After you submit

After submission, SPIN will seek to acknowledge your grievance within the timeframe specified in its Grievance Redressal Mechanism.

Where further information, documents or clarification are required, SPIN may contact you using the details provided in this form.

Submission of a grievance does not itself determine that the grievance is valid or that the requested remedy will be granted.

Urgent Matters

This Form is not an emergency-response channel.

Where the matter involves immediate danger, an actively unfolding serious offence, ongoing financial fraud, an unauthorised banking or payment transaction currently in progress, threats involving a child or another matter requiring urgent intervention, contact the appropriate bank, platform, law-enforcement agency, emergency service or competent authority without waiting for SPIN's grievance process.

Raise a Grievance

About you

Identify the Matter

What does your Grievance relate to?

Privacy / Personal-Data Grievances

Investigator / Forensic Specialist Grievances

Tell Us What Happened

Have you already raised this concern?

Supporting Information

Sensitivity and Authority

Submission

After you submit

Urgent Matters